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Waxhaw Family & Sports Medicine

Our providers

Meet the medical providers, physicians, and our family nurse practitioner, who make up the team responsible for your health care. In addition, we rely on nurses, medical assistants, laboratory and X-ray technologists, medical records specialists, and many clerical staff to keep the office working for you.

Each of our physicians is certified by the American Board of Family Practice and supported by a staff of capable, experienced, and friendly healthcare professionals. Our certified Family Nurse Practioner (FNP) works closely with us to provide the most timely and competent care possible. The FNP supports your treatment plan by providing education and follow-up consultations. We are dedicated to providing our patients with personalized and cost-effective care. Our services begin at birth and continue throughout your lifetime. We value long-term relationships with our patients built on trust and open communication. We are primary care physicians for our patients and their families, helping to coordinate their medical care through other specialties or hospital services when needed.



Lou, Gin Wen, MD

Affiliated with Novant Health
4.52 out of 5 | 141 reviews
Family Medicine | Hospitalist
Novant Health Waxhaw Family Medicine
(704) 384-8640
Ratings
4.52
Likelihood of your recommending this care provider to others
4.55
Your confidence in this care provider
4.76
Friendliness/courtesy of the care provider
4.63
Explanations the care provider gave you about your problem or condition
4.64
Concern the care provider showed for your questions or worries
4.63
Care provider's efforts to include you in decisions about your treatment
4.76
Degree to which care provider talked with you using words you could understand
4.66
Amount of time the care provider spent with you
4.59
Information the care provider gave you about medications (if any)
4.61
Instructions the care provider gave you about follow-up care (if any)
The Patient Rating score is an average of all responses to care provider related questions on our nationally-recognized Press Ganey Patient Satisfaction Survey. Learn more about our survey process. Responses are measured on a scale of 1 to 5 with 5 being the best score.

Novant Health Medical Group has earned the Press Ganey Seal of Integrity for having met scientifically rigorous standards for collecting and publicly reporting patient experience data. The Seal of Integrity affirms the validity of the organization's program and ensures that provider's performance ratings are objectively and accurately represented.


Comments
Patient Comments 26 reviews
December 25, 2019
Dr. Lou was excellent. Was very thorough in acquiring and addressing all of my issues. This was my first contact with Dr. Lou as a patient (my wife is also a patient). I feel very comfortable with Dr. Lou as my primary physician.
-Patient in WAXHAW, NC

December 23, 2019
Very thorough appointment. All my questions answered on my level.
-Patient in WAXHAW, NC

December 20, 2019
she's wonderful and very thorough.
-Patient in WAXHAW, NC

November 20, 2019
Excellent Dr. Liu. Thanks for your time and professionalism !
-Patient in WAXHAW, NC

November 15, 2019
Dr. Lou displayed concerned & compassionate care. Quickly addressed my concerns.
-Patient in WAXHAW, NC



Appointments
Novant Health is pleased to offer open scheduling. Use the tool below to schedule an appointment with this provider in real time. Please note that open scheduling is for regular appointments only. If you wish to schedule a physical or procedure or there is no open appointment for the time you need, please call this provider’s office for a list of available appointments.



Practice locations
Novant Health Waxhaw Family Medicine
(704) 384-8640


Provider video


Education
Medical School:
Saint Matthew's University School of Medicine
(2009)

Residency:
Ellis Hospital 2012

Board Certifications:
Family Medicine


Learn More
Gender: Female
Additional Languages Spoken: Mandarin



Location

Hours

Monday to Thursday
8 a.m. to 6:30 p.m.
Friday
8 a.m. to 5 p.m.