Your health and safety is always our top priority. Call your physician if you think you have the coronavirus or call 877-9NOVANT if you don’t have one. Learn more »

Visitor restrictions, masking and other safety measures are in effect. Learn more »

Show Navigation
Waxhaw Family & Sports Medicine

Our providers

Meet the medical providers, physicians, and our family nurse practitioner, who make up the team responsible for your health care. In addition, we rely on nurses, medical assistants, laboratory and X-ray technologists, medical records specialists, and many clerical staff to keep the office working for you.

Each of our physicians is certified by the American Board of Family Practice and supported by a staff of capable, experienced, and friendly healthcare professionals. Our certified Family Nurse Practioner (FNP) works closely with us to provide the most timely and competent care possible. The FNP supports your treatment plan by providing education and follow-up consultations. We are dedicated to providing our patients with personalized and cost-effective care. Our services begin at birth and continue throughout your lifetime. We value long-term relationships with our patients built on trust and open communication. We are primary care physicians for our patients and their families, helping to coordinate their medical care through other specialties or hospital services when needed.



Lou, Gin Wen, MD

Affiliated with Novant Health
4.53 out of 5 | 133 reviews
Family Medicine | Hospitalist
Novant Health Waxhaw Family Medicine
(704) 384-8640
Ratings
4.53
Likelihood of your recommending this care provider to others
4.59
Your confidence in this care provider
4.74
Friendliness/courtesy of the care provider
4.64
Explanations the care provider gave you about your problem or condition
4.66
Concern the care provider showed for your questions or worries
4.64
Care provider's efforts to include you in decisions about your treatment
4.74
Degree to which care provider talked with you using words you could understand
4.61
Amount of time the care provider spent with you
4.60
Information the care provider gave you about medications (if any)
4.65
Instructions the care provider gave you about follow-up care (if any)
The Patient Rating score is an average of all responses to care provider related questions on our nationally-recognized Press Ganey Patient Satisfaction Survey. Learn more about our survey process. Responses are measured on a scale of 1 to 5 with 5 being the best score.

Novant Health Medical Group has earned the Press Ganey Seal of Integrity for having met scientifically rigorous standards for collecting and publicly reporting patient experience data. The Seal of Integrity affirms the validity of the organization's program and ensures that provider's performance ratings are objectively and accurately represented.


Comments
Patient Comments 18 reviews
May 20, 2020
I like her so much. Very comfortable talking to her. She is very compassionate and such a caring person. She is an asset to Waxhaw Family Practice.
-Patient in WAXHAW, NC

May 04, 2020
Dr Lou is the best Doctor I have ever had .Listens to what you have to say and then we go from there..
-Patient in MONROE, NC

February 20, 2020
Only having an allotted time to see a provider makes everything very impersonal. Not being able to report any problems at an annual physical is silly. As a mother of 4 trying to find time to get an appointment is difficult so requiring a new appointment for issues is too much.
-Patient in WAXHAW, NC

February 17, 2020
I did not appreciate the discussion the provider had with me regarding my choice to see my gynecologist vs. my PCP for my annual exam. The conversation could have been handled in a better manner.
-Patient in WAXHAW, NC

January 21, 2020
I was very impress with Dr. Lou and her attention to my issues. She seem genuinely focused on me as a patient.
-Patient in WAXHAW, NC



Appointments
Novant Health is pleased to offer open scheduling. Use the tool below to schedule an appointment with this provider in real time. Please note that open scheduling is for regular appointments only. If you wish to schedule a physical or procedure or there is no open appointment for the time you need, please call this provider’s office for a list of available appointments.



Practice locations
Novant Health Waxhaw Family Medicine
(704) 384-8640


Provider video


Education
Medical School:
Saint Matthew's University School of Medicine
(2009)

Residency:
Ellis Hospital 2012

Board Certifications:
Family Medicine


Learn More
Gender: Female
Additional Languages Spoken: Mandarin



Location

Hours

Monday to Thursday
8 a.m. to 6:30 p.m.
Friday
8 a.m. to 5 p.m.